Charter bus rental FAQs.
Answers to Maestro bus charter questions: reservations, deposits, cancellations, vehicle selection, office hours and group travel in Ottawa–Gatineau.
Before you reserve
Use these answers to prepare your itinerary and understand the booking process. Your quotation and booking confirmation set out the vehicle, schedule, inclusions and terms that apply to your trip. For a route or requirement not covered here, contact Maestro before confirming.
How do I make a reservation?+
Call 613-737-5466, email info@maestrobus.com or prepare an email with our trip planner. Include your dates, route and passenger count. Maestro confirms availability and terms directly; an inquiry does not reserve a vehicle. A major credit card is required at booking. Do not send card details by email.
Do you require a deposit?+
The published policy says deposits are not always required; generally a $200 deposit applies to trips of $750 or more. Confirm the terms for your charter with the team.
What areas do you cover?+
Maestro serves Ottawa–Gatineau and surrounding areas. Share your route to confirm arrangements.
What is your cancellation policy?+
The published policy requires at least 7 days’ notice to cancel without financial liability. After that, cancellation incurs 50% of the original charter amount. Cancellations within 48 hours are billed the full charter amount.
How are credit cards and vehicle substitutions handled?+
The published terms require a major credit card to guarantee a reservation, authorize it 48 hours before the trip and bill on the charter day. Corporate custom billing may be arranged through an account manager. Maestro reserves the right to substitute a vehicle of the same or equal size/fare value. Clients are responsible for damage caused by their guests.
Why might the final bill differ from the quote?+
The published policy bases estimates on supplied times and bills actual use in 30-minute increments after minimum usage requirements. Less or more time can change the bill. Contractual charges and requested extras may also apply.
What are your hours?+
Office hours are Monday–Friday, 9:00 a.m.–5:00 p.m.; closed Saturday and Sunday. Transportation can be arranged 24/7, including holidays. Vehicle availability must be confirmed.
How do I arrange a corporate account?+
Send corporate account applications or inquiries to info@maestrobus.com, or call 613-737-5466.
Can I smoke in the vehicle?+
All buses are smoke-free. Maestro’s published FAQ notes that intermittent stops are usually made on longer trips.
What if I cannot find my chauffeur?+
Call the published toll-free number, 1-866-717-3777, if you cannot locate your chauffeur at your pickup location.
Can I inspect the vehicle before booking?+
Maestro recommends scheduling a meet-and-greet to inspect the vehicle and meet the staff. Contact the team to arrange a visit.
How do I choose a vehicle for my group?+
Compare the mini-coach, limo/party bus and motor coach categories. Tell us about passengers, luggage, travel time and boarding needs. Ask the team to confirm the actual vehicle, capacity, storage and requested amenities for your journey.
Can we request service in English or French?+
Maestro has a multilingual team. Mention your preferred language when requesting a quote so the team can confirm communication arrangements for your trip.
Are concierge services available?+
Maestro’s published FAQ notes that concierge services depend on the transportation and activity requested; purchased items may incur additional charges. Discuss requirements with the team.
Can a chauffeur meet us at baggage claim?+
Maestro offers airport baggage-claim meet-and-greet arrangements on request. Ask the team to confirm your pickup details.
How does the online trip planner work?+
The planner prepares an email with your itinerary. Review the details, open your email application and send it to info@maestrobus.com, or copy the text into your preferred email service. Nothing is submitted automatically, and the website does not store your form.
Where to next?
Tell us where your group is going. We’ll help plan the journey.